Privacy Policy

Effective Date: October 19, 2024

Last Updated: October 30, 2025

1. Introduction

Welcome to cmate! We understand the importance of your personal information and are committed to protecting your privacy and data security. We promise to take appropriate security measures in accordance with applicable laws and regulations to protect your personal information.

2. Information We Collect

2.1 Information You Provide

• Account Information: Basic account information for your profile
• Content Information: Images, text content, comments, and other content you post
• Preferences: Your app settings and personalization preferences

2.2 Information We Collect Automatically

• Device Information: Device model, operating system version, device identifiers, etc.
• Usage Information: App usage patterns, feature usage frequency, crash logs, etc.

2.3 Third-Party Login Information

When you choose to log in with Apple or Google, we receive limited information from these providers for authentication purposes:

• Sign in with Apple: We may receive your Apple-provided email address (which can be a private relay email) and a unique Apple user identifier. Your name is only shared if you explicitly allow it during the first authorization.
• Google Sign-In: We may receive your Google account email address, display name, profile picture URL, and a unique Google user identifier.
• Authentication Tokens: We store encrypted authentication tokens to maintain your session. We do not have access to your Apple ID or Google password.

You can revoke cmate's access at any time from your Apple ID or Google account settings.

3. How We Use Your Information

We collect and use your personal information primarily for the following purposes:

• Provide, maintain, and improve our services
• Process your requests and transactions
• Send important notifications and updates
• Provide customer support
• Conduct data analysis to improve user experience
• Ensure service security and prevent fraud
• Authenticate your identity and manage sessions when you use Sign in with Apple or Google Sign-In

4. Information Sharing and Disclosure

We do not sell, rent, or otherwise disclose your personal information, except when:

• We have your explicit consent
• Required by law or government authorities
• To protect our rights, property, or safety
• Working with trusted third-party service providers (under strict confidentiality agreements)
• Sharing limited information with Apple or Google solely for the purpose of providing secure third-party login services, in accordance with their respective privacy policies

5. Data Security

We employ industry-standard security measures to protect your personal information:

• Data encryption in transit and at rest
• Access controls and authentication
• Regular security audits and vulnerability scans
• Employee training and confidentiality agreements

6. Your Rights

Under applicable laws and regulations, you have the following rights:

• Right of Access: Know what personal information we have collected about you
• Right of Rectification: Request us to correct inaccurate personal information
• Right of Erasure: Request us to delete your personal information
• Right to Restrict Processing: Request us to restrict the processing of your personal information
• Right to Data Portability: Request us to provide your personal information in a structured, commonly used format
• Right to Withdraw Consent: Withdraw your consent to personal information processing at any time

7. User-Generated Content (UGC) Policy

cmate is a community platform that allows users to share content. We are committed to maintaining a safe, respectful, and legal environment for all users. By using our services, you agree to comply with the following content guidelines:

7.1 Prohibited Content

The following types of content are strictly prohibited on our platform:

• Adult Content: Any sexually explicit, pornographic, or sexually suggestive content
• Gambling Content: Any content promoting gambling, betting, or casino activities
• Harmful to Minors: Any content that may be harmful or inappropriate for users under 18
• Violence: Graphic violence, gore, or content promoting violence
• Illegal Activities: Content promoting illegal activities or substances
• Hate Speech: Content that promotes hatred, discrimination, or harassment
• Spam: Repetitive, irrelevant, or promotional content

7.2 Content Moderation

We employ both automated systems and human moderators to review content:

• All user-uploaded content is subject to review
• We reserve the right to remove any content that violates our policies
• Repeated violations may result in account suspension or termination
• Users can report inappropriate content through our reporting system

7.3 Content Reporting and Enforcement

We provide multiple ways for users to report inappropriate content:

• In-App Reporting: Use the "Report" button on any post or comment
• Community Guidelines: Clear rules about acceptable content and behavior
• Automated Detection: AI-powered systems to identify policy violations
• Human Review: Trained moderators review reported content

7.4 Enforcement Actions

Violations of our content policy may result in:

• Content removal
• Account warnings
• Temporary account suspension
• Permanent account termination
• Legal action for severe violations

7.5 Community Guidelines

To maintain a positive community environment, please follow these guidelines:

• Respect Others: Treat all community members with respect and kindness
• No Harassment: Do not bully, threaten, or harass other users
• Authentic Content: Share original content and give credit when appropriate
• Privacy Respect: Do not share others' personal information without consent
• Appropriate Language: Use respectful language and avoid profanity
• Relevant Content: Share content that is relevant to the cmate community

7.6 Zero Tolerance Policy

The following violations will result in immediate account termination:

• Sharing or promoting child exploitation content
• Threats of violence or harm
• Sharing personal information of minors
• Promoting illegal activities or substances
• Creating fake accounts to circumvent bans

8. In-App Purchases

cmate offers in-app purchases to enhance your experience. All purchases are processed securely through Apple's payment system. By making a purchase, you agree to the following terms:

8.1 Product Types

We offer the following consumable in-app purchase products:

• Coins (Consumable): Virtual currency used within the app to unlock premium features and content. Coins can be spent and repurchased as needed.

8.2 Consumable Products

All our in-app purchases are consumable products, which means:

• Products can be purchased multiple times
• Coins are spent when you use them to unlock features or content
• Once consumed, these products cannot be restored on new devices

8.3 Pricing and Payment

• All prices are displayed in your local currency
• Payments are processed securely through Apple's App Store
• We do not store or have access to your payment information
• Your purchase history is maintained by Apple

8.4 Refund Policy

• All purchases are subject to Apple's standard refund policy
• To request a refund, please contact Apple Support directly
• Refunds are at Apple's discretion and must be requested through the App Store
• We cannot process refunds directly as all transactions are handled by Apple

8.5 Usage of Purchased Items

• Coins: Can be used to unlock premium wallpapers and other exclusive content
• Virtual items have no cash value and cannot be exchanged for real money
• Purchased items are for personal use only and cannot be transferred

8.6 Fair Usage

• Purchased items must be used in accordance with our Terms of Service
• Abuse or exploitation of the purchase system may result in account suspension
• We reserve the right to modify or discontinue products with reasonable notice

9. Children's Privacy

We take children's privacy very seriously. If you are under 14 years old, we recommend that you ask your parents or guardians to carefully read this Privacy Policy and use our services only with their consent.

9.1 Age Verification

To ensure compliance with child protection laws:

• Users under 18 are not permitted to use our services
• We implement age-appropriate content filtering
• Parents can request account deletion for their children

10. Third-Party Services and Logins

Our services may include third-party integrations. When you use Sign in with Apple or Google Sign-In, you are subject to the privacy policies of Apple and Google, respectively. We recommend reviewing these policies to understand how your data is handled by those providers.

We do not control and are not responsible for the actions of these providers. Any data you provide directly to them is governed by their respective policies.

11. Privacy Policy Updates

We may update this Privacy Policy from time to time. When we make significant changes to the Privacy Policy, we will notify you through in-app notifications or other appropriate means. We recommend that you regularly review this Privacy Policy to stay informed of the latest information.